Beversbrook Medical Centre

Thanks so much for your feedback - it's super helpful to hear your views. DoctorLink is a new symptom checker website which all Calne Practices are piloting at present. Here at Beversbrook, it helps to make sure that our patients are seen by the most appropriate clinician and in a timeframe to suit their health needs. We also use it to update your records with symptoms you have reported via the website. Doctorlink can be used as a tool to help our bookings team but is more valuable for the clinician to have sight of your symptoms prior to your appointment. This means our patients can get the best out of their ten minute consultation and that we can offer an improved level of clinical care. Patients who do not have internet access but request a same day appointment are triaged in the normal way but this may require a call back from a clinician or where more immediate advice is sought the patient may be advised to call NHS 111. We have been piloting Doctorlink for over half a year now and what we have found is that patients are using Doctorlink when they first become unwell and want advice on how to manage symptoms before needing to see a GP. We would welcome the opportunity to show you more about how to get the most out of Doctorlink or to talk through any other concerns you may have. Please contact me at emmybutcher@nhs.net if you feel this would be helpful. Many thanks - Emmy Butcher, Managing Partner

Thanks for your feedback, which is very helpful. I am sorry that you have found the new Doctorlink Triage service has not met your needs. We are using Doctorlink to ensure that patients are offered a timely appointment by the most appropriate clinician. On the whole this is working very well and our Patient access has greatly improved as a result. However, like any new system we appreciate there are probably going to be some teething problems and we are grateful for the patience and support of our patients whilst we implement this. Hearing about experiences such as yours is useful to us and to the developers of the website so that we can make the system useful for all patients. To this end, I would be interested in discussing this with you further and would be grateful if you could contact me at emmybutcher@nhs.net. Once again thanks for this feedback and I look forward to hearing from you soon.